Customer Success and Lifecycle

At TenFour, we’re on a journey of Digital Transformation together.

To ensure we deliver ongoing service with operational excellence and a differentiated and engaging customer experience, we assign each customer a Customer Success and Lifecycle Executive (CLE). Their mission is to serve as your advocate and strategic partner to ensure we:

  • Build relationships through one on one sessions and onsite visits
  • Create value through thought leadership seminars
  • Perform accountability checkpoint survey to identify areas of strength & improvement
  • Implement a continuous improvement program
  • Conduct regular operational & executive business reviews on account health and business value realization
  • Serve as a customer advocate and positive change agent
  • Listen, understand, and share the customer’s view for future product enhancements or new developments
  • Cultivate a team culture between our clients and TenFour

Our Customer Success Executives are Unique…

Industry recognized IT Executives, CIOs, CISOs, Global VPs

Understand the challenges of leading enterprise IT

Digital Transformation experience, particularly with Infrastructure

Proven change agents in their industry

Leaders committed to partnering with you at the strategic level to ensure value is realized through our services