TenFour Boosts Customer Success Initiatives With Reputation.com

Morristown, NJ – October 7, 2019 – Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced that TenFour, IT infrastructure provider, will use the Reputation.com online reputation management (ORM) platform to assess feedback from its corporate customers in real time, ultimately improving the customer experience and driving business growth.

In the Feedback Economy, customers weigh in with their feedback on all aspects of a business, shaping brand perceptions and greatly influencing purchasing decisions. To succeed in the highly transparent Feedback Economy, businesses must first understand what’s driving consumer sentiment, and then take action to improve it. Reputation.com’s integrated SaaS platform manages consumer reviews, surveys and social media interactions across a company’s online points of presence, enabling brands to quickly gather consumer feedback and address it.

Until now, Reputation.com has focused exclusively on improving the reputations of location-based B2C enterprises in various industries like automotive, healthcare and retail. With TenFour, Reputation.com now addresses the B2B market. In fact, partnering with TenFour represents a new opportunity for not just Reputation.com, but for B2B companies to better collect feedback, data and analytics from their corporate customers and enhance their operations and experiences accordingly. Although TenFour’s business is enterprise-level IT infrastructure, it differentiates itself from competitors with a comprehensive focus on customer experience, satisfaction and success. TenFour will deploy Reputation.com’s surveys alongside a schedule of on-boarding and customer relationship maintenance, enabling them to assess feedback in real time and adjust the experience to better meet their partners’ goals.

“Reputation management is especially tricky in the Digital Age, when customer sentiment is broadcast to an audience of millions in seconds. That’s why every company in every industry must commit to improving the customer experience by engaging quickly and often, and addressing any issues immediately,” said Chris Lee, chief revenue officer, Reputation.com. “With Reputation.com, TenFour proves its commitment to improving the customer experience — and upholding its reputation — by collecting customer feedback and immediately acting on it. In doing so, TenFour is ensuring its success in the Feedback Economy.”

“Customer success initiatives have been thriving in SaaS companies for some time, but in the infrastructure world they’re a budding area. TenFour knows the value in surrounding customers with the white-glove treatment a customer success program provides,” Jessica Carroll, TenFour’s Vice President of Customer Success, explains. “The addition of Reputation.com to our program opens an interactive digital channel for customers to share feedback and gives our Customer Success team the ability to track experiences in real time.”

For more information about Reputation.com and the customer survey resources they provide, visit www.reputation.com or call +1 800 888 0924.

ABOUT TENFOUR

As the world’s first IT infrastructure as a service provider, TenFour is an enterprise-grade business technology partner dedicated to helping companies succeed in the digital economy. From SD-WAN and UCC to NetSec and Data Centers, we provide the IT foundation needed to drive digital transformation. Design, installation, operation, 24x7x365 US-based monitoring, and repair: all of this and more is included in TenFour’s streamlined subscription service.

ABOUT REPUTATION.COM

Reputation.com delivers the only integrated SaaS platform that helps location-based enterprises improve their reputation with consumers online and onsite, across the entire customer journey – from finding a location on search, to conversion, to operational improvements that deliver a better customer experience. Reputation.com technology manages tens of millions of consumer reviews, surveys and social media interactions across hundreds of thousands of online points of presence for global companies spanning 77 industry verticals, including healthcare, retail, automotive, restaurants and others. To learn more, visit www.reputation.com.

PRESS CONTACT

Katie Patterson
TenFour
+1 973 775 4112
kpatterson@tenfour.com

Brigit Valencia
BOCA Communications
+1 360 597 4516
reputation@bocacommunications.com

TenFour Named 2020 TAG Cyber Distinguished Vendor

Morristown, NJ – September 24, 2019 – TAG Cyber, leading cyber security research and advisory firm, has selected TenFour, IT infrastructure as a service provider, as a “Distinguished Vendor” in its new 2020 Security Annual. The report is available today for free and can be downloaded here: https://tenfour.com/TAGCyber2020SecurityAnnual.

TAG Cyber has recognized TenFour as a valuable partner in an IT industry collective dedicated to supporting democratization of cyber security research and advisory materials. Each Distinguished Vendor is selected by Dr. Edward Amoroso, CEO of TAG Cyber.

“We’ve been working with the TAG team since its very beginning,” said Bruce Flitcroft, Founder and CEO of TenFour. “Dr. Amoroso and his team do great work democratizing expert analysis.”

The 2020 Security Annual is part of an annual series from TAG Cyber that has been published each September since 2016. The massive report offers expert guidance, analysis, and education on fifty different aspects of the cyber security ecosystem.

“We’ve been lucky to get the chance to work with the TenFour team for many years now,” said Amoroso. “Their solution is innovative, and yet doesn’t suffer from being too complicated for enterprises like so many in the industry.”

For more information about TAG Cyber and the cyber security resources they provide, visit www.tag-cyber.com.

ABOUT TENFOUR

As the world’s first IT infrastructure as a service provider, TenFour is an enterprise-grade business technology partner dedicated to helping companies succeed in the digital economy. From SD-WAN and UCC to NetSec and Data Centers, we provide the IT foundation needed to drive digital transformation. Design, installation, operation, 24x7x365 US-based monitoring, and repair: all of this and more is included in TenFour’s streamlined subscription service.

ABOUT TAG CYBER

TAG Cyber is a research and advisory firm focused on democratizing world‐class support for everyone. Based in New York City and led by Dr. Edward Amoroso, the firm is proud to support enterprise and government customers around the world. Visit www.tag-cyber.com to learn more about their expert research and analysis.

PRESS CONTACT

Katie Patterson
TenFour
+1 973 775 4112
kpatterson@tenfour.com

TenFour Leaves VAR Business to Focus Entirely on IT Infrastructure as a Service

Morristown, NJ – June 14, 2019 – Effective immediately, TenFour is shifting its business away from value-added reselling (VAR) to focus all of its resources, personnel, and operations on delivering IT infrastructure as a service (ITIaaS).

Over the course of more than 20 years of operation, VAR has comprised a significant portion of TenFour’s (formerly Alliant Technologies) business and has enabled the company to build important relationships with customers and industry partners, but the future of business is subscription-based.

"We started as VAR and built a reputation as the company that solved hard problems. We’ve gained a deep understanding of what customers need most: lower operational costs, focus on strategic initiatives, predictable expenses, and minimized network downtime," said Bruce Flitcroft, TenFour’s founder and CEO. "To win in the Digital Age, IT organizations must shift their focus from boxes and wires to the data and applications that drive competitive differentiation. That’s why we’re among the first to transform to an end-to-end IT infrastructure subscription service."

Amid the rise in popularity of Cloud and software-as-a-service purchasing, TenFour has continued to refine and deploy their ITIaaS offering, providing customers a scalable, on-demand private domain IT infrastructure solution that includes everything required to operate an IT environment at one single price per month. As TenFour has grown and the business world has embraced Cloud/SaaS models, VAR business has become an increasingly outdated segment of the company’s portfolio. Though an invaluable element of the company’s past, VAR is only holding TenFour back.

"A new consumption model is required to reliably manage and empower the technical elements of business operations. From the spread of Internet of Things (IoT) devices to the advent of big data, IT is increasingly responsible for generating revenue," commented William Fellows, co-founder and Vice President of 451 Research. "Simply put: IT professionals have more important things to worry about than day-to-day operations, and VAR services may no longer be sufficient to pick up the slack."

For TenFour this change means less time, work, and resources divided between VAR and ITIaaS offerings and more focus on providing the quality of service customers deserve. TenFour will continue to deliver the reliable IT infrastructure service it’s become known for, suffering from fewer defects, delivering a higher standard of performance, and costing less over time than traditional in-house operations.

Going forward, TenFour’s team is dedicated to providing the best ITIaaS experience it can, so customers are best equipped to accomplish the goals that set them apart from their competitors: transforming their operations, moving into new markets, acquiring new competitors, and changing their business to accommodate fresh technologies and customer expectations.

TenFour is committed to its customers’ success and will honor existing VAR contracts for the remainder of their current duration. For more information about TenFour, its service, or this change, please visit www.tenfour.com, email hello@tenfour.com, or call +1 973 267 5236.

ABOUT TENFOUR

TenFour believes businesses deserve the freedom to focus less on daily IT challenges and more on Digital Age innovation. That’s why we’ve built the first private domain, global IT infrastructure service. From routers and switches to Unified Communications & Collaboration (UCC) implementation and Internet of Things (IoT) integrations, we deliver the reliability and performance IT leaders need to drive digital transformation. And we don’t just plan, install, operate, maintain, and refresh our service; we retain ownership and responsibility for all of its components and pass on none of the risk. IT leaders are building the future of business, but they don’t have to build it alone. TenFour’s ready to help.

PRESS CONTACT

Katie Patterson
TenFour
+1 973 775 4112
kpatterson@tenfour.com