Alliant Recognized by Cisco for Customer Service Excellence
Morristown, NJ – January 25, 2015 – Alliant Technologies announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes Alliant for delivering outstanding customer service to customers in the United States.
Alliant, a Cisco Gold, Master UC and Master Security partner, prides itself on excellence in customer satisfaction. When asked about the recognition, Alliant CEO, Bruce Flitcroft, commented “Achievement of this award speaks to Alliant’s commitment to excellence and the partnership we enjoy with Cisco as we strive for trusted advisor status with our customer base. Consistent customer satisfaction drives success for all three stakeholders.”
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.
“Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognize and congratulate Alliant Technologies for achieving outstanding customer satisfaction,” said Edison Peres, Senior Vice President of the Worldwide Channels go-to-market group at Cisco.
The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program's specializations and certifications, Cisco recognizes a partner's expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and postsales support capabilities - critical factors in choosing a trusted partner.
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About Alliant Technologies, LLC
Located in Morristown, NJ, Alliant is a technology company that designs, deploys and manages global IT infrastructure through its scalable Continuous Infrastructure Service™ (CIS) —an IT infrastructure-as-a-service utility for enterprise Wide Area Network, Local Area Network, Unified Communications and Data Center systems. Alliant Technologies is unique in the industry by the way in which it provides simplicity, and peace of mind while lowering operating costs and risk for commercial enterprises. We are the infrastructure fabric that runs business’ data. www.allianttech.com
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