Customer Success and Lifecycle Executive

Are you a Senior IT Executive looking for your next role? Do you like to stay ahead of the curve and bring new innovations and technology to others? Are you interested in how digital transformation is guiding how today’s businesses are operated? Do you constantly look for ways to lead change and improve the situations around you? This is your opportunity to take your career to the next level and become an unstoppable innovator.

TenFour has redefined the IT infrastructure industry and we’re looking for senior IT executives who can guide our customers through their digital transformations and serve as advocates and strategic partners to our client executive teams.

When it comes to IT infrastructure, our goal is to provide an exceptional customer experience. To help us achieve that goal, TenFour currently has a need for a Customer Success & Lifecycle Executive (CLE). This executive level position is critical at TenFour because it is responsible for the correlation between our customer’s IT infrastructure—built, owned and operated by TenFour— and the success of their business outcomes.

With transparency and visionary industry expertise, the CLE will build trust and deep relationships with senior business executives, act as change agents to facilitate digital transformation using TenFour’s IT infrastructure utility model, and guide the business value shift from Information Age delivery to Digital Age advantage. This role is expected to interface with C-level client executives and make strategic technical recommendations based on business analytics.

Our CLEs have a passion for exemplary customer engagement and a drive to create business impactful change in IT infrastructure operations for our clients and across the industry. We are looking for someone who can communicate the future of IT infrastructure in a strategic and compelling way. Does that sound like you?

Responsibilities

  • Be a client advocate and executive business partner to the CIOs of our customers.
  • Direct multiple IT technical teams throughout the company in a matrix management structure.
  • Identify and measure key performance metrics for each contractual business relationship.
  • Make strategic technical recommendations to client executive teams based on business analytics.
  • Develop plans to improve IT operations and business metrics.
  • Fully understand and articulate the strategy of our infrastructure utility model.
  • Fully understand and articulate all TenFour service offerings.
  • Hold IT professionals accountable for delivering operational excellence and successful business outcomes for our customers.

Skills

  • At least ten years’ executive leadership experience required.
  • Technical or operational leadership experience overseeing projects such as the implementation of Cisco networks, Cisco VoIP installations, Microsoft servers, Active Directory, Exchange, VMWare and/or Cisco or similar technologies.
  • Experience performing cost analyses, ROI analyses, and strategic business planning, etc.
  • Bachelor’s degree in business or engineering required.
  • A passion to serve as a change agent and a drive to lean in.
  • A desire to create engagement with the customer through deep relationships; facilitate team culture internally; and encourage collaboration and team spirit between TenFour and the customer.
  • Excellent discipline with good organization & planning skills.
  • Strong written and verbal communication skills.
  • A positive ‘can-do’ attitude.
  • A great sense of humor.

What You Can Expect From Us

  • Freedom to innovate and grow.
  • Opportunity to transform an industry and deliver an exceptional, future-focused customer experience.
  • A winning culture. We believe that our culture has a powerful and direct impact on our success – and vice versa. It directly aligns with our core values, is the glue that binds our organization together and the hardest thing for our competitors to copy. We constantly challenge the status quo to continuously provide an exceptional customer experience. Our industry-leading team consists of fearless innovators with diverse perspectives, skills, and experiences. We promote a strong focus on learning and career advancement and believe in working and celebrating as a team. We’re proud that as TenFour continues to succeed and evolve, so does our thriving culture.
  • Attractive salary and benefits package including medical, dental and 401(k).

A Little More About What We Do

TenFour offers a unique IT Infrastructure consumption model and a carefully designed customer experience that is nothing short of exceptional. We design, deploy and manage global IT infrastructure as a utility for some of the most well-known brands in the world. We’re a growth company that’s on a fast track of success due to our innovative approach that’s getting IT leaders back to their own innovation. Our proprietary products have been developed to enable an IT infrastructure with unmatched strength, agility, reliability—and lowered Total Cost of Ownership (TCO). Now we’re looking for passionate, innovative team members who want to transform the industry with us.

Honorable. Fearless. Innovative. Those are our values and we take them very seriously. In fact, they’re written on our walls as a daily reminder of what we strive to achieve. Do they sound like words that describe you, too? If so, we need to talk.

What Do You Think?

It’s time to take your career to the next level. If you’re ready to be part of an innovative team in a cutting-edge, professional environment, now’s your chance. We’re waiting to hear from you. Contact careers@tenfour.com for more information.
  • ADDRESS
    360 Mt. Kemble Avenue
    Morristown, NJ 07960
  • PHONE
    +1 973 267 5236
  • EMAIL
    hello@tenfour.com