Unified Communications Engineer

TenFour currently has openings for a Unified Communications (UC) Engineer. The UC engineer has the following responsibilities: Design, develop, install, configure and support Cisco unified communications hardware and software in the data center and at client sites.  Responsible for the installation and configuration of routers, switches, and firewalls, usually working from preapproved UC designs. Utilizes software and hardware tools to identify and diagnose problems and factors that affect UC network and system performance.  While in the field, performs UC installations and configurations.  Identifies routine problems, errors, misconfigurations, etc.  Advises the client of status and proposed problem resolutions and make recommendations for corrective course of action.  Installs and uses management tools and agents remotely to monitor and troubleshoot voice and data networks. Produces quality technical documentation for complex solutions. Meets with clients’ IT staff and applies analysis techniques and procedures to determine hardware, software, or systems functional specifications.

Responsibilities

  • Act as a thought leader and role model for a large and growing team of IT technical professionals
  • Fully understand and articulate the strategy of our continuous infrastructure model in both technical and business terms
  • Understand, innovate and improve TenFour UC solutions and value propositions in our ITIL-based model that includes Design, Transition & Operate phases
  • Understand customer business requirements and translate them into technical requirements working with senior IT leaders
  • Provide technology consulting working in partnership with sales for major account opportunities
  • Develop standards and guidelines
  • Keep up to date on relevant competitive technologies and products, particularly in the Unified Communications discipline
  • Lead internal company initiatives as well as mentorship for entry level engineers
  • Design, develop, install, configure and support Cisco unified communications hardware and software in the data center and at client sites.
  • Install and configure routers, switches, and firewalls, usually working from preapproved UC designs.
  • Utilize software and hardware tools to identify and diagnose problems and factors that affect UC network and system performance.
  • While in the field, perform UC installations and configurations.
  • Identify routine problems, errors, misconfigurations, etc.
  • Advise clients of status and proposed problem resolutions and make recommendations for corrective course of action.
  • Install and use management tools and agents remotely to monitor and troubleshoot voice and data networks.
  • Produce quality technical documentation for complex solutions.
  • Meet with clients' IT staff and apply analysis techniques and procedures to determine hardware, software, or systems functional specifications.

Skills

  • MS or equivalent in Engineering, Telecommunication Networks or related fields
  • 2 years of experience in the job offered or as an engineer working with Cisco routing/switching; network security protocols, data center support, virtualization systems, and troubleshooting
  • CCNA routing & switching required
  • Travel required to client sites within an 80-mile radius of Morristown, NJ. Overnight stays not required, but permitted.

A Little More About What We Do

Honorable. Fearless. Innovative. Those are the characteristics TenFour values, and we take them very seriously. In fact, they’re written on our walls as a daily reminder of what we strive to achieve. Do they sound like words that describe you, too? If so, keep reading.

TenFour offers a unique IT Infrastructure consumption model and a carefully designed customer experience that is nothing short of exceptional. We design, deploy and manage global IT infrastructure as a utility for some of the most well-known brands in the world. We’re a growth company that’s on a fast track of success due to our innovative approach that’s getting IT leaders back to their own innovation. Our proprietary products have been developed to enable an IT infrastructure with unmatched strength, agility, reliability—and lowered Total Cost of Ownership (TCO). Now we’re looking for passionate, innovative team members who want to transform the industry with us.

PERKS
  • Freedom to innovate and be creative.
  • Opportunity to transform an industry and deliver an exceptional, future-focused customer experience
  • A winning culture. We believe that our culture has a powerful and direct impact on our success – and vice versa. It directly aligns with our core values, is the glue that binds our organization together and the hardest thing for our competitors to copy. We constantly challenge the status quo to continuously provide an exceptional customer experience. Our industry-leading team consists of fearless innovators with diverse perspectives, skills, and experiences. We promote a strong focus on learning and career advancement and believe in working and celebrating as a team. We’re proud that as TenFour continues to succeed and evolve, so does our thriving culture.
  • An in-house learning and development team to help shape, enhance, and grow your career
  • Attractive salary and benefits package including medical, dental and 401(k)
    • ADDRESS
      360 Mt. Kemble Avenue
      Morristown, NJ 07960
    • PHONE
      +1 973 267 5236
    • EMAIL
      hello@tenfour.com