Service Operations Executive

TenFour has redefined the IT infrastructure industry and we’re looking for senior IT executives who can guide our customers through their digital transformations and serve as advocates and strategic partners to our client executive teams.

When it comes to IT infrastructure, our goal is to provide an exceptional customer experience. To help us achieve that goal, TenFour currently has a need for a Service Operations Executive (SOE). This executive level position is critical at TenFour because it is responsible for the correlation between our customer’s IT infrastructure—built, owned and operated by TenFour— and the success of their business outcomes.

With transparency and visionary industry expertise, the SOE will build trust and deep relationships with senior business executives, act as change agents to facilitate digital transformation using TenFour’s IT infrastructure utility model, and guide the business value shift from Information Age delivery to Digital Age advantage. This role is expected to interface with C-level client executives and make strategic technical recommendations based on business analytics from complex IT reporting systems.

Our SOEs have a passion for exemplary customer engagement and a drive to create business impactful change in IT infrastructure operations for our clients and across the industry. We are looking for someone who can communicate the future of IT infrastructure in a strategic and compelling way. Does that sound like you?

Responsibilities

  • Be a client advocate and executive business partner to the CIOs of our customers
  • Direct multiple IT technical teams throughout the company in a matrix management structure
  • Identify and measure key performance metrics for each contractual business relationship
  • Make strategic technical recommendations to client executive teams based on business analytics from complex reporting systems
  • Develop plans to improve IT operations and business metrics
  • Fully understand and articulate the strategy of our infrastructure utility model
  • Fully understand and articulate all TenFour service offerings
  • Hold IT professionals accountable for service delivery and business outcomes

Skills

  • At least ten years’ technical or operational leadership experience overseeing projects such as the implementation of Cisco networks, Cisco VoIP installations, Microsoft servers, Active Directory, Exchange, VMWare and/or Cisco or similar technologies
  • Leadership or senior supervisory experience required
  • Experience performing cost analyses, ROI analyses, and strategic business planning, etc.
  • Excellent discipline with good organization & planning skills
  • Strong written and verbal communication skills
  • Bachelor’s degree in business or engineering required
  • Superior time management skills working in a fast-paced environment
  • Ability to work well independently under pressure
  • Passion for solving complex IT problems
  • A positive ‘can-do’ attitude
  • A great sense of humor

A Little More About What We Do

Honorable. Fearless. Innovative. Those are the characteristics TenFour values, and we take them very seriously. In fact, they’re written on our walls as a daily reminder of what we strive to achieve. Do they sound like words that describe you, too? If so, keep reading.

TenFour offers a unique IT Infrastructure consumption model and a carefully designed customer experience that is nothing short of exceptional. We design, deploy and manage global IT infrastructure as a utility for some of the most well-known brands in the world. We’re a growth company that’s on a fast track of success due to our innovative approach that’s getting IT leaders back to their own innovation. Our proprietary products have been developed to enable an IT infrastructure with unmatched strength, agility, reliability—and lowered Total Cost of Ownership (TCO). Now we’re looking for passionate, innovative team members who want to transform the industry with us.

PERKS
  • Freedom to innovate and be creative.
  • Opportunity to transform an industry and deliver an exceptional, future-focused customer experience
  • A winning culture. We believe that our culture has a powerful and direct impact on our success – and vice versa. It directly aligns with our core values, is the glue that binds our organization together and the hardest thing for our competitors to copy. We constantly challenge the status quo to continuously provide an exceptional customer experience. Our industry-leading team consists of fearless innovators with diverse perspectives, skills, and experiences. We promote a strong focus on learning and career advancement and believe in working and celebrating as a team. We’re proud that as TenFour continues to succeed and evolve, so does our thriving culture.
  • An in-house learning and development team to help shape, enhance, and grow your career
  • Attractive salary and benefits package including medical, dental and 401(k)

    APPLY FOR THIS JOB

    It’s time to take your career to the next level. If you’re ready to be part of an innovative team in a cutting-edge, professional environment, now’s your chance. We’re waiting to hear from you. Contact for more information.
    • ADDRESS
      360 Mt. Kemble Avenue
      Morristown, NJ 07960
    • PHONE
      +1 973 267 5236
    • EMAIL